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This site is dedicated to information about typhoons, power outages and price hikes affecting Meralco customers.

Frequently Asked Questions

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You must understand that different customer homes are connected to different circuits. Your neighbors, who already has power, is probably connected to a different circuit than yours. One that was already cleared from faults or any safety hazards by our field personnel.

Knowing this, there are a couple of possible reasons why you still have no power.

a) The line protection system where your home is connected to must have kicked in. When typhoon debris or other lines, touch the electric wires, it automatically shuts down to prevent bigger damage such as explosions or electrocutions from occurring. This is for your safety.

b) It could be flooded in your area or in other areas where the line you are connected to passes. If that’s the case, we manually shut-off the power for safety purposes. We will only turn the power back on when we are sure that no one will get electrocuted or hurt in any way.

c)  Your situation might be an isolated case, meaning, you may be experiencing an outage due to other reasons that are non typhoon related. But we’ll only be certain when about 95% of the area has been energized and your home is the only one left with no power.

We are working round-the-clock to ensure that we bring back power in to your homes as soon as possible. It would make restoration faster if we get a little help from you and your LGUs specifically in clearing the debris along the roads. We prioritize repairs that require the least number of man hours but would energize the most number of customers. So if your area is impassable due to fallen trees and other typhoon clutter, we will move on to the next clear road and repair their facilities first. But, for your safety, we will take care of clearing the ones that are entangled in our wires and poles.

It would also be a big help if you could free up the phone and text hotlines for reports that are considered as emergencies. Those that we consider as emergencies such as reports on leaning/fallen facilities that pose a threat to public safety. We need to prioritize those to ensure that no one gets hurt. For restoration updates, you can monitor your local channels, radio stations and our Facebook and Twitter accounts.

You may report outages through our business centers. Our customer representatives are ready to assist you. You can also send us a message through Facebook www.facebook.com/meralco or Twitter www.twitter.com/meralco. We may not be able to respond to all your posts and comments but we assure you that we see these and log them in our system. For restoration updates, just regularly check our social media accounts, TV and radio.

We apologize if we were not able to accommodate your call. Our call center is having a hard time attending to all calls due to the high volume. During a typhoon, we get up to 1 million calls or more. Our hotlines can only attend to a certain number of calls so we’d like prioritize the urgent ones. Help us attend to your fellow customers experiencing actual emergencies by not calling our phone lines for outage reports. We already know which areas have no power because this is reflected in our line monitoring system. Sometimes, we even manually turn-off power to protect you especially when there are strong winds or flooding.

We assure you that you will be energized as soon as we fix essential facilities and lines you are connected to. Please be patient with us and try to understand that we have steps to follow. These steps ensure that everyone gets power back into their homes safely and without causing further damage that will only prolong the restoration process.

We initially do a quick patrol of all facilities to evaluate the extent of damage and to establish restoration priorities. After assigning teams that will be attending to each priority, we dispatch our operations people and begin repairs on the main lines. We repair and energize in sections to protect other connected lines in case something goes wrong.

After successfully energizing the main lines, our crew will then work on the laterals lines. First assessing the damage and then repairing it. We will try to energize the lateral lines and hope that everything goes well. If there are portions that were not successfully energized, we will do another round of assessment and repairs. Our assessment is quite thorough. We note every bit of information necessary for repairs especially when there are damaged facilities. Replacement materials are sent to us on field so we can proceed with repairs and restoration.

We can’t give the exact time of restoration or even an estimate on how long repairs will take because these line troubles vary depending on the extent of damage. We are doing our best and working round-the-clock to bring back electricity. Our goal is to restore the power at the shortest possible time, to the most number of customers, in the safest way possible. Please bear with us.

We have several people doing facilities and line repairs that are spread out in different parts of the franchise. We assure you that we are doing our best and working round-the-clock to bring back electricity for you and your families comfort. All we ask is a little bit of patience as we prioritize the more urgent concerns of your fellow customers. You may not see us in your area just yet because we had to attend priority reports such as:

a) Facilities damage that endanger public safety
b) Power restoration of vital infrastructures (hospitals, media, military establishments, LRT/MRT, communication, government organizations, industrial customers, whole feeder circuits with no power)
c) Repairs in facilities that bring power to a large volume customers

Our main goal and work philosophy is to restore the power at the shortest possible time, to the most number of customers, in the safest way possible.

If you are going to re-enter your house, proceed with caution using flashlights, not lanterns or torches. Flammables may be inside. Be alert for fire hazards like broken wires. If your electrical wirings have been submerged in water due to flooding, do not turn on the main power after the water has receded. Have your electrical wiring checked by a licensed electrician. Do not operate electrical appliances until they have been checked by a competent electrician.

You can help Meralco in the immediate restoration of power by reporting the location of broken or downed poles and any damaged facilities. It would also help if you protect downed or damaged Meralco facilities such as transformers and wires from pilferers.

We know how much of a hassle it is to have no power at home but may we request that you avoid calling our hotlines just to report outages during the typhoon. We are aware of the areas that have no power so there is no need to prompt us regarding this. We want to free up the hotlines for emergency cases such as those that threaten public safety and are hazardous to customers. Damaged facilities such as fallen or leaning poles, wires, transformers and even trees are what concerns us the most. These type of calls will be prioritized because they need to be addressed immediately to ensure the safety everyone.

We apologize for this inconvenience but our call center is having a hard time attending to all calls due to the high volume. During a typhoon, we get up to 1 million calls or more. Our hotlines can only accommodate a certain number of calls so we’d like prioritize those that are urgent. Help us attend to your fellow customers experiencing actual emergencies by not calling our phone lines for outage reports. We already know which areas have no power because this is reflected in our line monitoring system. Sometimes, we even manually turn-off power to protect you especially when there are strong winds or flooding.
For outage reports and other non emergency queries, you may call our business centers for assistance or message us on Facebook www.facebook.com/meralco and Twitter www.twitter.com/meralco. We also advise you to regularly check our social media accounts, TV and Radio news for updates.

There are three possible reasons you should consider:

a) The line protection system must have kicked in. When typhoon debris or other lines touch the electric wires it automatically shuts down to prevent bigger damage such as explosions or electrocutions from occurring. This is a safety feature of our system. The power will be turned back on after the entire line you are connected to is cleared of any fault or damage by our field personnel.

b) We manually shut-off power in areas with high water levels. It might not be flooded in the area you live in, but it could possibly be flooded in some of the areas where the line you are connected to passes. We cannot energize a line as long as it poses as a danger to the public.

c) Your situation might be an isolated case, meaning, you may be experiencing an outage due to reasons that are non typhoon related. But we’ll only be certain when about 95% of the area has been energized and your home is the only one left with no power. With this scenario, we suggest that you call the Meralco hotline to report your electric service.

There are many ways to ensure your family’s safety when a storm or typhoon hits. Firstly, stay away from downed Meralco poles and lines. Do not go near or touch trees and other objects in contact with Meralco lines, even if there is no power in the area. Report to Meralco if you see a flooded area with power that needs to be cut off. In the house, turn off electricity using the main switch (i.e., circuit breaker or fuse box) to avoid electrocution.

As much as possible, stay inside the house and just keep calm. Do not attempt to cross rivers or flowing streams where water is above the knee. Beware of water-covered roads and bridges.

In the house, do not use gas or electrical appliances that have been flooded. Try your best to move household belongings to the upper levels of the home. If the flooding becomes excessive, evacuate immediately, but calmly, with your loved ones.


If there has been a power outage here is what you should do:

  1. Check the Scheduled Outages page.
  2. Visit our Twitter page for all the latest updates.
  3. Read the Media News Updates to see if there are any outages.
  4. Keep indoors and stay safe.

Monitoring weather conditions is part of our job especially when PAGASA reports a typhoon that might enter the Philippine Area of Responsibility. As soon as PAGASA issues a storm signal, which is hoisted in advance as a warning to the public, we immediately declare a state of alert within the company. This state of alert prompts essential Meralco organizations to prepare. Part of the preparations are:

a) Continuous monitoring of the weather or typhoon path
b) Preparing personnel and resources needed
c) Assigning tasks and manning shifts
d) Regular monitoring of the franchise wide electrical system condition
e) Ensuring telecommunication and information systems are ready and working

There are a lot of teams involved in preparing for a storm. From our Networks arm who attends to technical and line related works, to our CRS arm who receives all customer related concerns, to our IT arm who ensures seamless communication between the groups. All essential employees from various groups are requested to be on duty no matter what the storm signal may be. All of these happen X days before a storm, making sure that we are ready to attend to all your concerns and to ensure your safety once the typhoon hits.

Your safety is our priority! Our power lines have a protection system that automatically shuts the power off whenever there are obstructions such as typhoon debris and trees hitting the lines. It is important to cut power because it will prevent electricity from reaching the ground or the lines from short circuiting, putting you and your family in danger.

Flooding is another matter entirely. We manually shut-off the power in flooded areas to ensure that you are safe from electrocution.

When the typhoon hits, remember to call our Call Center hotline 16211 or 631-1111 and send an SMS to 0920-9716211 (Smart),  0917-5516211 (Globe), 0925-7716211 (Sun) only for emergencies. These are reports on Meralco facilites that threaten public safety and are hazardous to customers. Damaged facilities such as fallen or leaning poles, wires, transformers and even trees are what concerns us the most. These types of calls will be prioritized because they need to be addressed immediately to ensure the safety everyone.
For outage reports and other queries, you may call our business centers for assistance or message us on Facebook www.facebook.com/meralco and Twitter www.twitter.com/meralco.

We care dearly for our customers’ safety. It is always important to be ready once you know a storm is approaching the Philippines. To be fully prepared for a coming typhoon or storm, be sure to store food and clean water. To keep your household lit, keep flashlights, and candles. Charge your phones, smart devices, and radios and stock up on batteries so you can keep yourself updated with the latest weather reports.

In case of extreme emergencies, designate an evacuation area for your family. Assign family members instructions and responsibilities for emergency scenarios. Keep the telephone numbers of your relatives and rescue agencies, for when you need outside help.

For power concerns, report to Meralco if you see leaning electric poles, especially poles carrying transformers. If you see wooden poles with burned or charred portions, or splits, these must be reported as well. Trees that are near or touching Meralco high voltage lines are dangerous, too, so they must be reported as soon as possible.

We know how much of a hassle it is to have no power at home but may we request that you avoid calling our hotlines just to report outages during the typhoon. We are aware of the areas that have no power so there is no need to prompt us regarding this. We want to free up the hotlines for emergency cases such as those that threaten public safety and are hazardous to customers. Damaged facilities such as fallen or leaning poles, wires, transformers and even trees are what concerns us the most. These type of calls will be prioritized because they need to be addressed immediately to ensure the safety everyone.

We apologize for this inconvenience but our call center is having a hard time attending to all calls due to the high volume. During a typhoon, we get up to 1 million calls or more. Our hotlines can only accommodate a certain number of calls so we’d like prioritize those that are urgent. Help us attend to your fellow customers experiencing actual emergencies by not calling our phone lines for outage reports. We already know which areas have no power because this is reflected in our line monitoring system. Sometimes, we even manually turn-off power to protect you especially when there are strong winds or flooding.
For outage reports and other non emergency queries, you may call our business centers for assistance or message us on Facebook www.facebook.com/meralco and Twitter www.twitter.com/meralco. We also advise you to regularly check our social media accounts, TV and Radio news for updates.

There are three possible reasons you should consider:

a) The line protection system must have kicked in. When typhoon debris or other lines touch the electric wires it automatically shuts down to prevent bigger damage such as explosions or electrocutions from occurring. This is a safety feature of our system. The power will be turned back on after the entire line you are connected to is cleared of any fault or damage by our field personnel.

b) We manually shut-off power in areas with high water levels. It might not be flooded in the area you live in, but it could possibly be flooded in some of the areas where the line you are connected to passes. We cannot energize a line as long as it poses as a danger to the public.

c) Your situation might be an isolated case, meaning, you may be experiencing an outage due to reasons that are non typhoon related. But we’ll only be certain when about 95% of the area has been energized and your home is the only one left with no power. With this scenario, we suggest that you call the Meralco hotline to report your electric service.

There are many ways to ensure your family’s safety when a storm or typhoon hits. Firstly, stay away from downed Meralco poles and lines. Do not go near or touch trees and other objects in contact with Meralco lines, even if there is no power in the area. Report to Meralco if you see a flooded area with power that needs to be cut off. In the house, turn off electricity using the main switch (i.e., circuit breaker or fuse box) to avoid electrocution.

As much as possible, stay inside the house and just keep calm. Do not attempt to cross rivers or flowing streams where water is above the knee. Beware of water-covered roads and bridges.

In the house, do not use gas or electrical appliances that have been flooded. Try your best to move household belongings to the upper levels of the home. If the flooding becomes excessive, evacuate immediately, but calmly, with your loved ones.

You must understand that different customer homes are connected to different circuits. Your neighbors, who already has power, is probably connected to a different circuit than yours. One that was already cleared from faults or any safety hazards by our field personnel.

Knowing this, there are a couple of possible reasons why you still have no power.

a) The line protection system where your home is connected to must have kicked in. When typhoon debris or other lines, touch the electric wires, it automatically shuts down to prevent bigger damage such as explosions or electrocutions from occurring. This is for your safety.

b) It could be flooded in your area or in other areas where the line you are connected to passes. If that’s the case, we manually shut-off the power for safety purposes. We will only turn the power back on when we are sure that no one will get electrocuted or hurt in any way.

c)  Your situation might be an isolated case, meaning, you may be experiencing an outage due to other reasons that are non typhoon related. But we’ll only be certain when about 95% of the area has been energized and your home is the only one left with no power.

We are working round-the-clock to ensure that we bring back power in to your homes as soon as possible. It would make restoration faster if we get a little help from you and your LGUs specifically in clearing the debris along the roads. We prioritize repairs that require the least number of man hours but would energize the most number of customers. So if your area is impassable due to fallen trees and other typhoon clutter, we will move on to the next clear road and repair their facilities first. But, for your safety, we will take care of clearing the ones that are entangled in our wires and poles.

It would also be a big help if you could free up the phone and text hotlines for reports that are considered as emergencies. Those that we consider as emergencies such as reports on leaning/fallen facilities that pose a threat to public safety. We need to prioritize those to ensure that no one gets hurt. For restoration updates, you can monitor your local channels, radio stations and our Facebook and Twitter accounts.

You may report outages through our business centers. Our customer representatives are ready to assist you. You can also send us a message through Facebook www.facebook.com/meralco or Twitter www.twitter.com/meralco. We may not be able to respond to all your posts and comments but we assure you that we see these and log them in our system. For restoration updates, just regularly check our social media accounts, TV and radio.

We apologize if we were not able to accommodate your call. Our call center is having a hard time attending to all calls due to the high volume. During a typhoon, we get up to 1 million calls or more. Our hotlines can only attend to a certain number of calls so we’d like prioritize the urgent ones. Help us attend to your fellow customers experiencing actual emergencies by not calling our phone lines for outage reports. We already know which areas have no power because this is reflected in our line monitoring system. Sometimes, we even manually turn-off power to protect you especially when there are strong winds or flooding.

We assure you that you will be energized as soon as we fix essential facilities and lines you are connected to. Please be patient with us and try to understand that we have steps to follow. These steps ensure that everyone gets power back into their homes safely and without causing further damage that will only prolong the restoration process.

We initially do a quick patrol of all facilities to evaluate the extent of damage and to establish restoration priorities. After assigning teams that will be attending to each priority, we dispatch our operations people and begin repairs on the main lines. We repair and energize in sections to protect other connected lines in case something goes wrong.

After successfully energizing the main lines, our crew will then work on the laterals lines. First assessing the damage and then repairing it. We will try to energize the lateral lines and hope that everything goes well. If there are portions that were not successfully energized, we will do another round of assessment and repairs. Our assessment is quite thorough. We note every bit of information necessary for repairs especially when there are damaged facilities. Replacement materials are sent to us on field so we can proceed with repairs and restoration.

We can’t give the exact time of restoration or even an estimate on how long repairs will take because these line troubles vary depending on the extent of damage. We are doing our best and working round-the-clock to bring back electricity. Our goal is to restore the power at the shortest possible time, to the most number of customers, in the safest way possible. Please bear with us.

We have several people doing facilities and line repairs that are spread out in different parts of the franchise. We assure you that we are doing our best and working round-the-clock to bring back electricity for you and your families comfort. All we ask is a little bit of patience as we prioritize the more urgent concerns of your fellow customers. You may not see us in your area just yet because we had to attend priority reports such as:

a) Facilities damage that endanger public safety
b) Power restoration of vital infrastructures (hospitals, media, military establishments, LRT/MRT, communication, government organizations, industrial customers, whole feeder circuits with no power)
c) Repairs in facilities that bring power to a large volume customers

Our main goal and work philosophy is to restore the power at the shortest possible time, to the most number of customers, in the safest way possible.

If you are going to re-enter your house, proceed with caution using flashlights, not lanterns or torches. Flammables may be inside. Be alert for fire hazards like broken wires. If your electrical wirings have been submerged in water due to flooding, do not turn on the main power after the water has receded. Have your electrical wiring checked by a licensed electrician. Do not operate electrical appliances until they have been checked by a competent electrician.

You can help Meralco in the immediate restoration of power by reporting the location of broken or downed poles and any damaged facilities. It would also help if you protect downed or damaged Meralco facilities such as transformers and wires from pilferers.